This Better Business Breau complaint is in reference to a dog purchased from LTO Farms (a.k.a. Kennel LTO), a dog breeding business operating under USDA license 43-A-5776. The claim was filed against all those operating under related properties including online seller profiles listed in ADDENDUM A and is not limited to Mark A. Landers, Ray J. Cole and Dee Dee Cole.
Video evidence supporting claims available here: http://youtu.be/K6W8OysPbuM. Seller strategies used to disassociate Mark Landers’ online history from online internet sellers Ray J Cole and Dee Dee Cole can be read here: http://missouripuppymill.com.
1) DID NOT DISCLOSE HEALTH ISSUES TO BUYER
In an email, seller Dee Dee Cole writes, “She will have a health check again on Wednesday before shipping her to you.” Nothing was disclosed to buyer prior to dog’s arrival or a health check was not completed.
- Appon arrival puppy was treated for malnutrition, upper respiratory infection, giardia and hypoglycemia. See ADDENDUM B for details.
2) KNOWINGLY ENDANGERED ANIMAL
In the same email, Dee Dee Cole writes, “She will come with full AKC registration, microchipped, up-to-date on vaccinations, and of course health certificate.”
- Seller lapsed in regularly scheduled vaccines exposing dog to Parvo, a virus if left untreated has a 91% mortality rate, and subjecting buyer to re-administrating vaccines.
- Seller transported dog via air cargo while dehydrated and hypoglycemic, increasing risk of death due to stroke and heart attack. Dog arrived with an immediate need for medical attention.
3) MADE FALSE CLAIMS REGARDING GENETIC QUALITY
In an introduction email, Dee Dee Cole, writes, “She’s got big beautiful eyes … her eyes are wide set with her nose well placed between them… she is tiny yet has exceptional breed type.”
- At seven months of age with a weight of 3.6 pounds she did not meet average growth benchmarks of six to eight pounds and was not showing signs of weight gain. The first test of many for portosystemic shunt was administered and will continue until prognosis is determined. Half of the dogs treated medically for this condition are euthanized, usually within 10 months of diagnosis. The seller is liable for covering future medical expenses and surgeries.
- DOG LINEAGE Breeder: Mark A Landers / Ray J Cole; Litter #: 1A403F-04; Sire: LTO Algernon 1869E7; Dam: LTO Country Sunset 19CAA3-03
4) MISREPRESENTED BEHAVIORAL DISPOSTION
IDee Dee Cole, writes “This little girl is still under 4 pounds at 7 months, excellent personality.” Several LTO Farms sub-websites state “Our puppies are socialized and ready to be your pet when we send them to you.” See Addendum A for list.
- Signs of inadequate socialization and trauma resulted in behavioral abnormalities such as compulsive circling, unwillingness to eliminate outside and extreme terror to noises among others.
- For two weeks, puppy was not responsive when presented with food or water.
5) NONRESPONSIVE TO BUYER COMPLAINT
Dee Dee Cole was not responsive to buyer complaints.
- PuppyFind.com: Ray J. Cole, Dee Dee Cole
- NextDayPets.com: Dee Dee Cole
- PuppyTerritory.com: Dee Dee Cole, Ray J. Cole
- LTO Farms Sub-Websites: AKC Awesome Brussels Griffon, AKC English Toy Spaniel, AKC Komondor, AKC Beagle
- Malnutrition, Hypoglycemia: Nutri-Cal 4-6 times per day for 1 month; Prescription dog food
- Underdevelopment: Hepatic disease blood test; Bile acid tests
- Upper Respiratory Infection: Vibramycin 2 times per day for three weeks
- Giardia: Metronidazol and Panacure 3 times per day for three weeks
- Dehydration: Fluids administered by Vet
- Eye Infection: Neo Ply Dex Ophthalmic 2 times per day until gone
- Lapsed Vaccines: Parvo